Return & Refund Policy

At Dr. Omni’s, we are committed to your satisfaction and strive to provide the highest quality supplements to support your wellness journey. Our return and refund policies are designed to be clear and accommodating. Please review the following guidelines:

Returns:

Eligibility:

To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Returns must be initiated within 3 days from the date of delivery.
Process:

To initiate a return, please contact our customer service team at sales@dromnis.com to obtain a return authorization.
Once approved, securely package the item and include the original packing slip or order confirmation.
Ship the item to the address provided by our customer service team.
Condition of Returned Items:

Returned items will be inspected upon receipt. Items must be in their original condition to be eligible for a refund.
We reserve the right to refuse returns that do not meet these criteria or charge a restocking fee.
Refunds:

Upon receipt and inspection of your return, we will process your refund to the original method of payment.
Please allow 3-5 business days for the refund to reflect in your account.
Refund Exceptions:

Opened or Used Items:

Opened or used items are not eligible for a refund unless they are defective or damaged upon receipt.
Final Sale Items:

Certain items may be marked as final sale and are not eligible for return or refund unless they arrive damaged or defective.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt.
Provide details and, if possible, photos of the damage or defect.
We will work with you to arrange a replacement or refund as quickly as possible.
Cancellation Policy:

Orders may be canceled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return policy.
Contact Us:

If you have any questions or concerns regarding our return and refund policies, please don’t hesitate to contact our customer service team at [sales@dromnis.com]. We are here to assist you and ensure your shopping experience with Dr. Omni’s is enjoyable and stress-free.